Citrus Networking Solutions Group, Inc. Named Taskfire™ Authorized Partner

New Technology Enables Strategic Local Outsourcing by Allowing Seamless Collaboration between External IT Service Providers and Internal IT Resources

Lecanto, FL, August 2009 — Citrus Networking Solutions Group, Inc.(CNSG) today announced it has been recognized by Autotask Corporation as a Taskfire Authorized Partner. This designation allows CNSG to provision and configure Taskfire technology for local organizations with critical information technology (IT) needs. Taskfire is the world’s first, hosted co-managed service desk platform designed for internal IT service departments and allows unprecedented, real-time coordination and collaboration with external service providers to ensure business continuity and address complex IT issues.

Founded in 2003, CNSG, (www.citrusnsg.com) partnered with Autotask Corporation, the leading provider of hosted business management software for IT service providers, to deliver Taskfire in the greater Nature Coast area. CNSG offers their flat-rate SafetyNET Program to businesses in the Nature Coast area. A partnership in the CNSG SafetyNET program ensures that a business’s systems are looked after by a professional company that allows them to focus on business instead of worrying about computer systems.

Taskfire is a hosted, internal service desk and ticket management system that provides business owners, internal IT personnel and operations managers with a fully-integrated platform for creating, accepting, triaging, assigning and resolving service issues. What makes the platform unique is that it tethers the internal IT ticketing system directly to the preferred external service provider’s own service desk and includes a workflow automation engine for sharing and escalating service issues between internal and external IT resources. As a result, Taskfire users can manage and assign IT service issues automatically, based on a variety of predetermined criteria including request type, priority, time of day (i.e. during or after business hours), location, or manually at any time.

“We’re very pleased to be able to offer Taskfire to our clients,” said Teresa Bell, President of Citrus Networking Solutions Group, Inc. “Most businesses today are so dependent on technology that when any one of their systems goes down, operations can slow to a crawl. But with Taskfire, organizations can focus internal IT staff on core functions and selectively outsource service issues and projects that are more cost-effectively handled externally or that require specialized expertise. This gives them maximum flexibility over their internal and external IT resources improve response times and significantly increase their productivity.”

Bell added, “Taskfire can be configured to automatically differentiate between various service issues and route them accordingly. A client may decide to handle all desktop computers and company printers internally, but automatically outsource any issues related to network support or remote employees, or vice versa. The important thing is that Taskfire gives them the ability to establish the level and type of collaboration, and gives them real-time control and visibility into the entire process, from end-to-end.”

Managed and IT service providers, such as Citrus Networking Solutions Group, Inc., can earn Autotask’s Taskfire Authorized Partner designation by demonstrating effective integration of Autotask’s service-management tools and superior end-user IT service quality. Only Autotask service providers can provision and support Taskfire technology. More information about Taskfire can be found at www.citrusnsg.com.